General terms & conditions

Terms and conditions of use


For online shopping we accept CreditCards (VISA or MasterCard), Bank transfer or IDEAL (only within the Netherlands). Payments only in Euros! RoB cannot accept any responsibility for cash entrusted to the postal system.

Contacting RoB?

For the online shop, contact us via mail: [email protected]. In case you want to talk to a online shop assistant, the opening hours of our online shop are 11:00 – 19:00 Mon – Sat (GMT+1). 

Customs? Legal problems?

You as a customer are responsible for any legal problems concerning customs and delivery of goods in your country. This also concerns items which are opened, lost, delayed, detained or seized by postal or customs authorities. RoB can not be held responsible for any legal problems concerning customs and delivery of goods.

Daytime delivery address?

UPS work on a weekday, daytime basis only. Being a gay company, we understand that the majority of our customers are not at home during the day. If you fail to give us a daytime delivery address, the delivery of your parcel might be difficult, but all orders are discreetly packed and shipped so delivery to a work address is also an option.


All our parcels need to be signed for by you as we need to have proof that you have received the parcel. Any suggestions like ‘drop it over the gate’ or ‘leave it at the front door’ can’t be accepted, as the parcels might get stolen.

Discretely wrapped?  

Our parcels are always discretely wrapped!

Euro only?  

Prices given are quoted in euro. 


Leather clothing is guaranteed for 6 months and rubber clothing for 3 months as to workmanship and materials. Provided that the items have been properly maintained in accordance with advice in our catalogue and reasonably used, we make repairs in this time limit free of charge on production of your original receipt.

Goods not available?  

You will be informed within 24 hours and will be given an indication of the expected date of delivery. We will proceed with the balance of the order wherever practicable.

Home address?  

In most cases our customers give a home address - out of privacy reasons. However, in most cases it is not the address where you are during the daytime. This might result in a delay in getting the parcel to you.

Import duties & tax in my country of residence?  

EU: no income duties & taxes in your country;  Non EU: being a company RoB has to declare the goods. Any local import duties & taxes are to be carried by the customer. We are unable to send parcels as a gift, they have to be declared.


RoB can not take responsibility for damage or injury incurred whilst using our products. We are not able to accept responsibility for items which are opened, lost, delayed, detained or seized by postal or customs authorities.

Parcel returned to RoB by shipping company?  

If for any reason, the parcel is returned to us for redelivery, the total cost of resending falls on the customer. So please make sure you have entered a daytime delivery address and that the address is correct!


We only ship to a physical daytime delivery addresses, not to a PO postbox (packstation).


All products are checked for quality before they are dispatched. Please check your delivery carefully upon receipt and notify us at once if anything is wrong.

Returning custom made goods?  

Custom made goods can not be returned, as they were made especially for you.

Returning goods?  

Yes, provided they come back to us in unused condition and its intact original packing. And as long as you notify in writing within 14 days of receiving the goods. You will be refunded the costs of the goods, less our initial invoiced shipping costs. The costs of resending the goods falls on you. Our decision on the state of the goods when returned to us shall be final.

Secure connection?  

Order with confidence: The RoB on-line shop is developed to support secure online purchasing through secure socket layer (SSL) technology. All information you provide is encrypted for your protection.

Ship on weekends?  

We ship Monday to Friday, not at weekends and public or bank holidays.

Shipping companies?  

We use UPS or DHL courier service with an almost 100% reliability. We recommend this service for all destinations if you want your goods fast!

Shipping Costs?  

see Delivery 

Your Telephone number?  

Because our shipping companies might need to contact you by phone. This can be a mobile phone number. We regret that we are unable to send your order if we don’t have a telephone number.


You will be given a tracking number if we send the order out, with which you can follow the shipment.


EU: all goods are invoiced including Dutch VAT (21% or 6%)
Non EU: all goods are invoiced excluding 21% or 6% VAT.
VAT/BTW No. RoB Online/RoB Amsterdam bv: NL-0089.78.487.B.01

KvK/Chamber of Commerce?  

KvK/Chamber of Commerce RoB Online/RoB Amsterdam bv: 225271



General terms of membership cards

Membership cards give 10% discount on our standard RoB products and collection.
Leather and Rubber Customisation options as listed in our webshop are included.

No membership discount on:
Alpha Industries,
On top of another running discount.

Extra costs for adjustments and repairs on our RoB Collection:

Do you want to order a product where adjustments are needed, we will need to calculate extra costs. Our RoB team can let you know what additional costs will be charged for your custom order.
Prices are as follows:

1/2 hour € 25,-
Minor Adjustment € 75,-
Medium Adjustment € 150,-
Major Adjustment (cotton sample etc.) € 300,-
Customised accessoires + 50% of the price


(On these costs there is no membership discount available.)