For online shopping we accept CreditCards (VISA or MasterCard), Bank transfer or IDEAL (only within the Netherlands). Payments only in Euros! RoB cannot accept any responsibility for cash entrusted to the postal system.
For the online shop, contact us via mail: [email protected]. In case you want to talk to a online shop assistant, the opening hours of our online shop are 11:00 – 19:00 Mon – Sat (GMT+1).
You as a customer are responsible for any legal problems concerning customs and delivery of goods in your country. This also concerns items which are opened, lost, delayed, detained or seized by postal or customs authorities. RoB can not be held responsible for any legal problems concerning customs and delivery of goods.
UPS work on a weekday, daytime basis only. Being a gay company, we understand that the majority of our customers are not at home during the day. If you fail to give us a daytime delivery address, the delivery of your parcel might be difficult, but all orders are discreetly packed and shipped so delivery to a work address is also an option.
All our parcels need to be signed for by you as we need to have proof that you have received the parcel. Any suggestions like ‘drop it over the gate’ or ‘leave it at the front door’ can’t be accepted, as the parcels might get stolen.
Our parcels are always discretely wrapped!
Prices given are quoted in euro.
Leather clothing is guaranteed for 6 months and rubber clothing for 3 months as to workmanship and materials. Provided that the items have been properly maintained in accordance with advice in our catalogue and reasonably used, we make repairs in this time limit free of charge on production of your original receipt.
You will be informed within 24 hours and will be given an indication of the expected date of delivery. We will proceed with the balance of the order wherever practicable.
In most cases our customers give a home address - out of privacy reasons. However, in most cases it is not the address where you are during the daytime. This might result in a delay in getting the parcel to you.
EU: no income duties & taxes in your country; Non EU: being a company RoB has to declare the goods. Any local import duties & taxes are to be carried by the customer. We are unable to send parcels as a gift, they have to be declared.
RoB can not take responsibility for damage or injury incurred whilst using our products. We are not able to accept responsibility for items which are opened, lost, delayed, detained or seized by postal or customs authorities.
If for any reason, the parcel is returned to us for redelivery, the total cost of resending falls on the customer. So please make sure you have entered a daytime delivery address and that the address is correct!
We only ship to a physical daytime delivery addresses, not to a PO postbox (packstation).
All products are checked for quality before they are dispatched. Please check your delivery carefully upon receipt and notify us at once if anything is wrong.
Custom made goods can not be returned, as they were made especially for you.
Yes, provided they come back to us in unused condition and its intact original packing. And as long as you notify in writing within 14 days of receiving the goods. You will be refunded the costs of the goods, less our initial invoiced shipping costs. The costs of resending the goods falls on you. Our decision on the state of the goods when returned to us shall be final.
Order with confidence: The RoB on-line shop is developed to support secure online purchasing through secure socket layer (SSL) technology. All information you provide is encrypted for your protection.
We ship Monday to Friday, not at weekends and public or bank holidays.
We use UPSor DHL courier service with an almost 100% reliability. We recommend this service for all destinations if you want your goods fast!.
Because our shipping companies might need to contact you by phone. This can be a mobile phone number. We regret that we are unable to send your order if we don’t have a telephone number.
You will be given a tracking number if we send the order out, with which you can follow the shipment.
EU: all goods are invoiced including Dutch VAT (21% or 6%)
Non EU: all goods are invoiced excluding 21% or 6% VAT.
VAT/BTW No. RoB Online/RoB Amsterdam bv: NL-0089.78.487.B.01
KvK/Chamber of Commerce RoB Online/RoB Amsterdam bv: 225271